Front Office Manager - DoubleTree by Hilton, Dallas-Farmers Branch
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City: Dallas
State: TX
Zip: 75234
Country: United States
Details: The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. More often than not, the staff working in this highly valued position are the first members of staff that guests will communicate with when they arrive at check-in, and are also the last members of staff guests will see before they check out. So it is fundamental that front desk staff embed an enthusiastic and lasting impression in the minds of all customers. This is crucial for future and return business. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. For example, if a guest has a problem during their stay with perhaps linen in their room, they would not seek out a member of housekeeping staff, but more will typically contact the front desk and explain their problem. Front desk staff would then contact the appropriate department. Other essential front desk duties include answering telephones to book reservations, or to redirect calls to hotel guests. They also include taking and answering queries relating to the hotel itself – it’s amenities and facilities, as well as handling the initial customer service complaints.
Date posted: Feb-26th-2013
Company: DoubleTree by Hilton, Dallas-Farmers Branch
Department: Front Office
Address: 11611 Luna Road
Phone: 9725060055
Fax: 9725060030
Email: Monica.Thompson@Hilton.com
Join Date: ASAP
Benefits: Employee Travel Benefits
Submited By: Monica S Thompson
Submited By Hotel: DoubleTree by Hilton, Dallas-Farmers Branch
Submited By Phone: 9725060055
Submited By Email: Monica.Thompson@Hilton.com
Salary: Negotiable
Industry: Hotel/Resort
Online Job Posting URL: none
E-mail Application Resumes To: Monica.Thompson@Hilton.com

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