Skip to content

COVID-19 Emergency Assistance and Resources

  • Unemployment Benefits Services - If you have to furlough employees or reduce their hours due to COVID-19, you can forward this information to them when you encourage them to take advantage of Texas Workforce Commission benefits - Apply for Benefits |   How to Apply for Unemployment.
  • Texas will be opting out of further federal unemployment compensation related to the COVID-19 pandemic, effective June 26, 2021. This includes the $300 weekly unemployment supplement from the Federal Pandemic Unemployment Compensation program.
  • Assistance for Employees - The United Way of Dallas has set up a relief fund to help to help address the immediate and long-term needs of North Texans - Telephone: 877-541-7905.
  • For those who are Food & Beverage employees, who have a family and are diagnosed with COVID-19, the following non-profit has assistance available - CoreGives.org
  • Jewish Family Service of Greater Dallas - open to all in need, provides assistance with housing, emergency and food pantry, and career and financial planning: link
  • Job Opportunities:

Medical Assistance, Mental Health & Substance Abuse Assistance, and COVID-19 Testing

If you do not have health insurance, you can still get tested for COVID‑19. If you need help finding a doctor or accessing medical care, call 2‑1‑1 and they can direct you to low- or no-cost providers in your area.

  • Collin County - testing locations (link) and for uninsured people (link) | vaccine information (link)
  • Dallas County - testing locations (link) | vaccine information (link)
  • Denton County - drive through testing available - must make a reservation ahead of time (link) | vaccine information (link)

Healing Hands Ministries operates health centers. Information is available on their website in English and Spanish.
Telephone: 214-221-0855 | http://healinghandsdallas.org

Collin County Cares - housing, utilities, and groceries; increased COVID-19 testing; personal protective equipment; and, COVID-19 costs and recovery efforts for cities and towns.  Collin CARES (collincountytx.gov)

Dallas County Residents - COVID Recovery Housing. This program is aimed at providing temporary housing for certain persons diagnosed with COVID-19 needing to quarantine for 14 to 21 days and unable to return home.
https://www.dallascounty.org/departments/dchhs/pop-quarantine.php

Denton County Residents - Denton County Cares (United Way): Denton County CARES | United Way of Denton County (unitedwaydenton.org)

Heart Health Resources from American Heart - link

Mental Health & Substance Abuse Resources:

  • CDC - Coping with Stress - link
  • North Texas Residents - 24/7 COVID-19 Mental Health and Substance Abuse Support Line from North Texas Behavioral Health Authority
    • Mental Health – COVID support line – 1-833-215-7544
    • Crisis hotline – 1-866-260-8000

COVID-19 Emergency Utility Help Information

Thank you to ReBirth Empowerment Education Community & Workforce Development Group for the following information:

AT&T
- Will not terminate services for the next 60 days
- Will waive late payments and fees
- Offer services if unable to pay bill
- MUST CALL 800-288-2020 or 611 (High Call Volumes)

Charter Spectrum
- Free broadband and Wi-Fi for students K-12
- Only for 60 days
- Must not already have internet access
- Opening free public hotspots for internet access
- MUST CALL 1-844-488-8395

Dallas Water
- Suspension on disconnections for next 60 days
- Payment arrangements are available
- MUST CALL 214-651-1441
- High Call Volumes

Verizon
- Will not terminate services for the next 60 days
- Will waive late payments and fees
- Offer services if unable to pay bill
- MUST CALL 800-922-0204 (High Call Volumes)

Reliant
- Call 211 to find agencies who can aid through their CARE Program
- Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy
- Call customer service to make payment arrangements - 888-685-POWER (7693)

Utility Assistance from Texoma Council of Governments (serving families in the following counties - Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall)
- Telephone: (903) 893-2161, option 5
- Apply online: www.tcog.com/energy/apply

 

Food Services

There are many restaurants that are still open for take-out/curbside service throughout the region - here are a few links.

COVID-19 Emergency Food Pantries

Brother Bills Helping Hand
3906 North Westmoreland Road
Dallas, TX, 75212
214-638-2196

Drive-Thru Food Pantry. Must Call First, Unless it’s an Emergency.
Wednesdays from 10 am – 1 pm | Thursdays from 10 am – 1 pm

 

CCD Marillac
2843 Lapsley St.
Dallas, TX, 75212
214-826-8330

Serves breakfast and lunch. M-F from 8 am to 3 pm
First come, first serve.

 

City Square Food Pantry
1610 S. Malcolm X Blvd.
Dallas, TX, 75226
214-823-8710

T-F from 9 am to 1 pm. Drive Thru and Walk-In Services.
First come, first serve.

 

Cristo Rey Dallas College Prep
1064 N. St. Augustine
Dallas, TX, 75217
469-844-7956

Tuesdays from 9:30 am – 11:30 am. Food and Diaper Pantry.

 

Crossroads Pantry
4500 S Cockrell Hill Rd.
Dallas, TX
214-560-2511

Requirements:

  1. Bring own grocery bags
  2. Picture ID
  3. Proof of address

 

Holy Spirit
111 W Danieldale Rd.
Duncanville, TX, 75137
214-521-3719

Tuesdays & Thursdays from 9 am – Noon.
Saturday from 10 am - Noon

Interfaith Family Services
1651 Matilda Street
Dallas, TX, 75206
214-827-7220

Drive-Thru Food Pantry. Must Call First, Pre-registration is required.
Special drive-thru on Saturday, March 21, 9 A -Noon 

 

Jan Pruitt Community Pantry
123 Alexander St.
Lancaster, TX, 75146
972-591-7849

Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154
Must call first

 

Minnie’s Food Pantry
661 18th Street
Plano, TX, 75074
972-596-0253

WED-SAT from 8:30 am to 11:30 am

 

North Texas Food Bank
3677 Mapleshade Ln.
Plano, TX, 75075
214-330-1396

 

Pleasant Grove
1324 Pleasant Dr.
Dallas, TX, 75217
214-505-1928

M-F from 10 am to 3 pm. First come, first serve.

 

Vickery Meadow
8448 Walnut Hill Lane
Dallas, TX, 75231
214-821-5575

Food and Clothes Pantry.

 

Salvation Army Food Pantry
Multiple locations

Closed on Saturday and Sunday.

 

To apply and file for food stamps: https://www.fns.usda.gov/snap/recipient/eligibility

Rent Assistance & Emergency Housing

City of Dallas Residents Rental Assistance - new program available through Dec 31, 2021 -DHA (dallasrentrelief.com)

Dallas County residents: DCHHS | Emergency Housing Assistance Programs (dallascounty.org) | Coronavirus (COVID-19) | Business & Rental Assistance (dallascounty.org)

Collin County residents: https://www.collincountytx.gov/cares/Pages/CollinCARESHousing.aspx

United Way Rental Assistance: https://unitedwaydallas.org/rental-assistance/

Rent assistance compiles resources from Government & Housing Authorities, Non-profit and private agencies and faith based organization.  Type in your zip code to find agencies in your area.

Family Gateway - helping families facing homelessness:  https://www.familygateway.org/get-assistance/

Jewish Family Services - COVID-19 Emergency Housing Assistance: https://jfsdallas.org/cares/