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COVID-19 Emergency Assistance and Resources

  • Unemployment Benefits Services - If you have to furlough employees or reduce their hours due to COVID-19, you can forward this information to them when you encourage them to take advantage of Texas Workforce Commission benefits - Apply for Benefits |   How to Apply for Unemployment.
  • Texas will be opting out of further federal unemployment compensation related to the COVID-19 pandemic, effective June 26, 2021. This includes the $300 weekly unemployment supplement from the Federal Pandemic Unemployment Compensation program.
  • Assistance for Employees - The United Way of Dallas has set up a relief fund to help to help address the immediate and long-term needs of North Texans - Telephone: 877-541-7905.
  • For those who are Food & Beverage employees, who have a family and are diagnosed with COVID-19, the following non-profit has assistance available -
  • Jewish Family Service of Greater Dallas - open to all in need, provides assistance with housing, emergency and food pantry, and career and financial planning: link
  • Job Opportunities:

Medical Assistance, Mental Health & Substance Abuse Assistance, and COVID-19 Testing

If you do not have health insurance, you can still get tested for COVID‑19. If you need help finding a doctor or accessing medical care, call 2‑1‑1 and they can direct you to low- or no-cost providers in your area.

  • Collin County - testing locations (link) and for uninsured people (link) | vaccine information (link)
  • Dallas County - testing locations (link) | vaccine information (link)
  • Denton County - drive through testing available - must make a reservation ahead of time (link) | vaccine information (link)

Healing Hands Ministries operates health centers. Information is available on their website in English and Spanish.
Telephone: 214-221-0855 |

Collin County Cares - housing, utilities, and groceries; increased COVID-19 testing; personal protective equipment; and, COVID-19 costs and recovery efforts for cities and towns.  Collin CARES (

Dallas County Residents - COVID Recovery Housing. This program is aimed at providing temporary housing for certain persons diagnosed with COVID-19 needing to quarantine for 14 to 21 days and unable to return home.

Denton County Residents - Denton County Cares (United Way): Denton County CARES | United Way of Denton County (

Heart Health Resources from American Heart - link

Mental Health & Substance Abuse Resources:

  • CDC - Coping with Stress - link
  • North Texas Residents - 24/7 COVID-19 Mental Health and Substance Abuse Support Line from North Texas Behavioral Health Authority
    • Mental Health – COVID support line – 1-833-215-7544
    • Crisis hotline – 1-866-260-8000

COVID-19 Emergency Utility Help Information

Thank you to ReBirth Empowerment Education Community & Workforce Development Group for the following information:

- Will not terminate services for the next 60 days
- Will waive late payments and fees
- Offer services if unable to pay bill
- MUST CALL 800-288-2020 or 611 (High Call Volumes)

Charter Spectrum
- Free broadband and Wi-Fi for students K-12
- Only for 60 days
- Must not already have internet access
- Opening free public hotspots for internet access
- MUST CALL 1-844-488-8395

Dallas Water
- Suspension on disconnections for next 60 days
- Payment arrangements are available
- MUST CALL 214-651-1441
- High Call Volumes

- Will not terminate services for the next 60 days
- Will waive late payments and fees
- Offer services if unable to pay bill
- MUST CALL 800-922-0204 (High Call Volumes)

- Call 211 to find agencies who can aid through their CARE Program
- Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy
- Call customer service to make payment arrangements - 888-685-POWER (7693)

Utility Assistance from Texoma Council of Governments (serving families in the following counties - Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall)
- Telephone: (903) 893-2161, option 5
- Apply online:


Food Services

There are many restaurants that are still open for take-out/curbside service throughout the region - here are a few links.

COVID-19 Emergency Food Pantries

Brother Bills Helping Hand
3906 North Westmoreland Road
Dallas, TX, 75212

Drive-Thru Food Pantry. Must Call First, Unless it’s an Emergency.
Wednesdays from 10 am – 1 pm | Thursdays from 10 am – 1 pm


CCD Marillac
2843 Lapsley St.
Dallas, TX, 75212

Serves breakfast and lunch. M-F from 8 am to 3 pm
First come, first serve.


City Square Food Pantry
1610 S. Malcolm X Blvd.
Dallas, TX, 75226

T-F from 9 am to 1 pm. Drive Thru and Walk-In Services.
First come, first serve.


Cristo Rey Dallas College Prep
1064 N. St. Augustine
Dallas, TX, 75217

Tuesdays from 9:30 am – 11:30 am. Food and Diaper Pantry.


Crossroads Pantry
4500 S Cockrell Hill Rd.
Dallas, TX


  1. Bring own grocery bags
  2. Picture ID
  3. Proof of address


Holy Spirit
111 W Danieldale Rd.
Duncanville, TX, 75137

Tuesdays & Thursdays from 9 am – Noon.
Saturday from 10 am - Noon

Interfaith Family Services
1651 Matilda Street
Dallas, TX, 75206

Drive-Thru Food Pantry. Must Call First, Pre-registration is required.
Special drive-thru on Saturday, March 21, 9 A -Noon 


Jan Pruitt Community Pantry
123 Alexander St.
Lancaster, TX, 75146

Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154
Must call first


Minnie’s Food Pantry
661 18th Street
Plano, TX, 75074

WED-SAT from 8:30 am to 11:30 am


North Texas Food Bank
3677 Mapleshade Ln.
Plano, TX, 75075


Pleasant Grove
1324 Pleasant Dr.
Dallas, TX, 75217

M-F from 10 am to 3 pm. First come, first serve.


Vickery Meadow
8448 Walnut Hill Lane
Dallas, TX, 75231

Food and Clothes Pantry.


Salvation Army Food Pantry
Multiple locations

Closed on Saturday and Sunday.


To apply and file for food stamps:

Rent Assistance & Emergency Housing

City of Dallas Residents Rental Assistance - new program available through Dec 31, 2021 -DHA (

Dallas County residents: DCHHS | Emergency Housing Assistance Programs ( | Coronavirus (COVID-19) | Business & Rental Assistance (

Collin County residents:

United Way Rental Assistance:

Rent assistance compiles resources from Government & Housing Authorities, Non-profit and private agencies and faith based organization.  Type in your zip code to find agencies in your area.

Family Gateway - helping families facing homelessness:

Jewish Family Services - COVID-19 Emergency Housing Assistance: